About our company
About our company
Customer Support Adviser

Company Background

AutoEntry is an exciting, but more importantly, loved solution for data entry. It's market-leading, AI-driven, disruptive solution for the automation of accounting data entry. In just over three and a half years since its release, AutoEntry has seen exceptional growth and is now being used by over 3,000 accountancy practices with over 150,000 SME companies set up on our platform. We have offices in Ireland (our HQ), the UK, US and Australia and having recently been acquired by Sage, a global leader in software accounts packages, we are now part of an international company that can offer fantastic career opportunities and a comprehensive range of benefits.


Role Summary

We are currently seeking a customer support superstar for our Dublin office in a fast paced but fun environment to join our growing team. You will be responsible for assisting and advising customers in using AutoEntry. Duties will range from answering simple questions in relation to customer accounts, delivering demonstrations of how to use the software and documenting & escalating technical support queries to the development teams. The successful candidate will possess excellent customer focussed communication skills.


Key Responsibilities

  • Acting as first point of contact for all customer inquiries and resolving where appropriate. This includes emails, web chat and phone calls
  • Collaborating on cross-team and cross-product customer issues with a variety of resources.
  • Participating in various operational activities outside of the client service team to ensure that operational service delivery meets and exceeds clients’ expectations
  • Dealing with escalations in a prompt and efficient manner
  • Direct involvement with the development team through customer feedback


Requirements

  • Loving customers and life with the odd bit of fun along the way! Yes. That's a requirement.
  • Third level degree preferable or equivalent experience working in customer service
  • Excellent computer skills in MS Office applications including Word, Excel and PowerPoint. Skills in using other software applications including CRM systems, accounts software and administration packages a distinct advantage
  • Basic understanding of cloud technologies
  • Experience working in a pressurised and goal driven environment
  • Must be a strong team player with the ability to also work on their own
  • Willingness and aptitude to learn and adapt to new applications and processes quickly


Please send your CV to careers@autoentry.com with the job title in the subject line.